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Returns and refunds

Right of withdrawal for the Consumer - Returns and refunds

The Consumer has the right to withdraw from the contract, without any penalty and without specifying the reasons, within 14 days from the date of delivery of the products (in the case of multiple purchases with a single order, from the day on which he receives the last product).

The Consumer who intends to exercise the right of withdrawal must notify Inzerillo, before the expiry of the withdrawal period, by an explicit declaration containing the decision to withdraw from the contract to be sent to Michele Inzerillo S.r.l., Viale Alcide De Gasperi n. 62, 90146 - Palermo, by registered letter with return receipt or e-mail (support@inzerillo.it).

To this end, the Consumer may use the withdrawal form as per Annex I, Part B of Legislative Decree 21/2014 (not mandatory) reported on the standard withdrawal form page.

Following the correct exercise of the right of withdrawal, Inzerillo will send by e-mail the return instructions containing the waybill to be used for shipping, the indication of the address to which to send the goods, the indication of the courier to turn to for the return.

The Consumer must:

    follow the instructions for return;
    seal the parcel, affix the waybill and deliver the parcel to the courier.

It is specified that the transport costs related to the return of the product and / or products subject to withdrawal will be the sole responsibility of the Consumer and that the return is under the complete responsibility of the Consumer.

The Consumer is required to send back the goods to the address indicated by Inzerillo without undue delay and in any case within 14 days from the day in which he communicated the withdrawal. The deadline is met if the Consumer sends back the goods before the expiry of the 14-day period.

In the event that the Consumer makes a return from an extra-EU country, he is required to pay the international shipping costs and customs duties (DDP).

The return must come from the same country in which the product was shipped during the purchase.

The products must be returned intact, never used and / or worn, in the original packaging as an integral part of the product and inside the packaging Michele Inzerillo Srl, complete with all their parts as well as the label and security seal with which have been delivered, of any accessories received (envelopes, hangers, clothing covers, etc.) and related documentation. It is specified that the original Michele Inzerillo for Gentleman label must not have been removed from the product.

For sanitary and health reasons connected to the protection of health, bathing suits and intimate garments must be made complete with transparent label of hygienic protection, nor should the same be reapplied after removal.

Inzerillo will check the packaging and the status of each returned product; this because it is an essential requirement for the correct exercise of the right of withdrawal the absolute integrity of the product and its packaging.

The Consumer is responsible for the diminished value of the goods resulting from a handling of the goods other than that authorized by Inzerillo to establish the nature of the characteristics and functioning.

If Inzerillo refuses to return the goods due to incorrect use of the right of withdrawal by the Consumer, Inzerillo will send the relevant communication by e-mail and will not proceed with the re-crediting of the price, reserving the right to request compensation for any damage that may be attributable to the conduct of the Consumer. In this case the goods will be returned to the original shipping address unless otherwise indicated in the declaration of withdrawal.

If the right of withdrawal has been correctly exercised, Inzerillo will reimburse to the Consumer the price paid during the purchase phase related to the product and / or products returned within 14 days from the day on which the Consumer was informed of the decision to withdraw from the contract sale.

The reimbursement will take place through the same means of payment used by the Consumer unless otherwise indicated in the declaration of withdrawal.

Inzerillo reserves the right to withhold the reimbursement until it has received the returned product or products or until the Consumer proves to have shipped the product or products, whichever situation occurs first.

Restitution based on these General Conditions is permitted only in relation to products purchased through the Site.